Florbloom – Privacy Policy

Last Updated: November 7, 2025

Your privacy is important to us. This Privacy Policy explains how Florbloom (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our services, visit our website, or interact with us for flower, plant, and gift deliveries in Gurgaon.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services.

A. Information You Provide:

Personal Identification: Your name, email address, phone number, and delivery address.
Recipient Information: The name, phone number, and delivery address of the person receiving the flowers or gifts. (You must ensure you have the recipient’s permission to share this information with us).
Order Details: The products you purchase, special instructions, and any message you include for the recipient.
Payment Information: Your credit/debit card details or other payment information. This is typically processed securely by our third-party payment gateway; we do not store your full card details.
Communications: Any information you provide when you contact us via email, phone, WhatsApp, or our website’s contact form.

B. Information Collected Automatically:

Cookies: Like most websites, we may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Fulfill Your Order: To process your payment, prepare your order (flowers, plants, gifts), and arrange for delivery to the correct address in Gurgaon.
Customer Service: To communicate with you about your order status, respond to your inquiries, and manage any complaints or requests (including refunds).
To Contact Recipients: To coordinate delivery and ensure your gift is received.
Marketing (With Your Consent): To send you promotional offers, information about new products, or special discounts. You will always have the option to opt-out of these communications.
Service Improvement: To understand how our customers use our services and to improve our website, product selection, and customer experience.
Legal & Security: To comply with legal obligations, prevent fraud, and protect the security of our services.

3. Information Sharing and Disclosure

We do not sell your personal information. We only share it in the following limited circumstances:

Delivery Partners: We share the sender’s name (on the card message), recipient’s name, address, and phone number with our local delivery team or third-party delivery partners to complete the delivery.
Payment Processors: We share payment information with secure, third-party payment gateways to process your transactions.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a court order).

4. Data Security

We are committed to protecting your information. We implement reasonable administrative and technical safeguards to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Access & Update: Request access to the personal information we hold about you and ask us to correct or update any inaccuracies.
Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions in the email or contacting us directly.

6. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: hello.florbloom@gmail.com
Phone / WhatsApp: 8860609360
Business Address: Gurugram, Haryana