🚚 Florbloom – Shipping & Delivery Policy
At Florbloom, we understand that special moments are often time-sensitive. We offer fast and reliable delivery across Delhi & Gurugram, with delivery options depending on the product, location, order time, and availability.
Please review the delivery information below before placing your order.
1. Delivery Area
Florbloom currently delivers across serviceable locations in:
- Delhi
- Gurugram
Delivery availability is subject to the recipient’s exact location and PIN code.
Customers should enter the correct delivery PIN code and complete address while placing an order to confirm service availability.
2. Raksha Bandhan / Rakhi Orders
During the Raksha Bandhan period, we offer fast delivery for eligible Rakhi products and Rakhi gifts across serviceable areas of Delhi & Gurugram.
90-Minute Express Delivery
Eligible Rakhi orders can be delivered within approximately 90 minutes from order confirmation.
90-minute delivery is subject to:
- Product availability
- Delivery location and PIN code
- Order confirmation
- Delivery partner availability
- Traffic and local conditions
- Order volume
The delivery time begins after the order has been successfully confirmed.
During exceptionally high demand or circumstances outside our control, delivery may take longer than the estimated 90-minute window.
Same-Day Delivery
Same-day delivery is available for eligible Rakhi orders placed within the available delivery window.
If 90-minute Express Delivery is unavailable for a particular order or location, the order may still qualify for Same-Day Delivery.
Available delivery options are shown during the ordering process based on product and location availability.
3. Flowers & Plants
For eligible flower and plant orders, Florbloom offers:
Express Delivery – Approximately 3 Hours
We aim to deliver eligible flower and plant orders within approximately 3 hours of order confirmation.
This service generally applies to orders placed between:
9:00 AM – 9:00 PM
Orders placed after 9:00 PM may be scheduled for delivery on the following day.
Delivery times may vary depending on:
- Product availability
- Delivery location
- Traffic conditions
- Weather
- Delivery partner availability
- Order volume
4. Gifts & Other Products
Delivery timelines for gifts, hampers, chocolates and other non-perishable products depend on the product and delivery location.
Where Same-Day Delivery is available, it will be indicated while placing the order.
Some products may require additional preparation or delivery time.
Please refer to the delivery information shown for the selected product and delivery location before completing your order.
5. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable locations in Delhi & Gurugram.
COD availability may depend on:
- Product
- Order value
- Delivery location
- Service availability
If Cash on Delivery is available for your order, the option will be displayed during checkout.
6. Mixed Orders
If an order contains products with different preparation or delivery timelines, the applicable delivery time may be based on the item requiring the longest preparation time.
Where possible, we will deliver the complete order together.
If separate delivery is required, our team may contact you regarding the delivery arrangement.
7. Peak Seasons & Holidays
During high-demand occasions such as:
- Raksha Bandhan
- Valentine’s Day
- Mother’s Day
- Father’s Day
- Diwali
- Other festivals and special occasions
delivery times may be affected by unusually high order volumes, traffic conditions, product availability or delivery partner availability.
We make every reasonable effort to deliver orders within the selected or estimated delivery window.
However, during exceptionally high-demand periods, 90-minute, Express or Same-Day delivery estimates may take longer than usual.
We recommend placing time-sensitive orders as early as possible.
8. Recipient Availability
Please ensure that the recipient is available at the provided delivery address during the expected delivery period.
If the recipient is unavailable, our delivery partner or team may attempt to contact the recipient and/or sender.
Depending on the situation and with appropriate coordination, the order may be:
- Handed to building reception or security
- Handed to another authorized person at the address
- Returned if delivery cannot be completed
A second delivery attempt may require an additional delivery charge.
9. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate:
- Recipient name
- Phone number
- Complete delivery address
- PIN code
- Landmark or delivery instructions, where required
Florbloom cannot guarantee timely delivery if incorrect, incomplete or inaccessible delivery information has been provided.
Additional charges may apply if re-delivery is required due to incorrect customer-provided information.
10. Delivery Charges
Any applicable delivery or express-delivery charges will be displayed during the ordering process before the order is completed.
Delivery charges may vary depending on:
- Delivery location
- Delivery speed
- Product
- Order value
- Delivery requirements
11. Delivery Time Estimates
Delivery times displayed on our website are estimated based on the information available when an order is placed.
While Florbloom makes every reasonable effort to meet the selected delivery window, circumstances outside our reasonable control—including severe traffic, weather, local restrictions, address accessibility or exceptional order volumes—may cause delays.
If there is a significant issue affecting your delivery, our team will make reasonable efforts to communicate with you.
12. Order Confirmation & Communication
After successfully placing an order, customers may receive confirmation through email and/or WhatsApp.
Additional delivery updates may be provided when the order is prepared or dispatched.
Please ensure that the phone number and email address entered while ordering are correct.
13. Contact Us
If you have questions regarding your order, delivery availability or delivery timeline, please contact Florbloom:
Email:
hello.florbloom@gmail.com
Phone / WhatsApp:
8860609360